Man Trapped in Elevator

I recently watched a series of videos on YouTube.com published by Nick Nerv about his unfortunate experience in an elevator.

This story was brought to my attention by a news sight Sourcefed.com.
http://sourcefed.com/guy-gets-stuck-in-elevator-with-crazy-person/

The videos depict a distressed man in his early twenties sitting in the corner of the elevator while the other man who was trapped in there with him appears to be going crazy. The Sourcefed article refers to the other man as Mr. Crazy in the following quote from the article, "I really hope Mr. Crazy gets recognized everywhere as an insane person from here on out"

Now I have two problems with this article and the situation entirely. Number 1 is the negative words used against this so called 'crazy' man in this article. Number 2 is the way in which the situation was handled and the fact that it took over an hour for the building to even call the authorities, let alone release them from the elevator.

When I first began reading the article (before watching the videos) I had expected the man to be acting unreasonably, or potentially hurting someone within the elevator, but what the video depicted was a much different story. Although the man clearly was not in a standard state of mind, it was fairly apparent that he had some type of learning disability or perhaps psychological impairments. But then again, I cannot exactly say I would be in a perfect state of mind if trapped in an elevator either.

I believe there is a problem in media today portraying people as 'crazy' or 'insane' which I believe draws a line in society. Reading article headlines and stories about 'crazy' people, sets a negative tone for people who suffer from mental disorders. Was the man saying strange things and cursing a lot? Sure. That is clear in the video. But, saying that he is insane and should be regarded as such, I believe, oversteps the bounds of the viewer. Nick (who was filming) began exhibiting symptoms of an asthma attack due to the stuffy air they had been sharing for such a long period of time. The other man in the elevator opened the elevator door, allowing for fresh air to flow from the elevator shaft, as well as defend Nick to the clerks answering the emergency line within the elevator when he found it hard to breathe and had to sit down, unable to get to an inhaler.

Now to the issue of "protocol" during the emergency situation. The two men waited an hour before anyone outside of the building was contacted. They spoke to a woman at a reception desk multiple time, and she was informed of his asthma condition, yet no one was contacted. I believe this to be an issue simply because it was unsafe to have them waiting that long. Although there have been times in the past where people have been trapped for up to 41 hours at a time, there needs to be better ways to monitor elevators and be able to retrieve trapped passengers. I hope that building gets sued and sets a standard in hopes of preventing this situation.